Complaint Form

Account statement serves as confirmation of operations performed on the account. Account statements are sent to the client each day. Monthly statements are sent at the beginning of the month following the settlement. If no client's complaints regarding the account statement are received, the statement will be considered to be confirmed by the client.

If the client does not agree with the content of the account statement, he or she shall contact the Company by e-mail [email protected] no later than 48 hours after receipt, providing a detailed description of issue and transaction identification number, or fill in the following complaint form below.

Customer complaints are processed in working hours of the Customer support service.

First name and last name *

Account number (e.g. r12345) *

Trading platform *

E-mail *

Date and trading terminal time (CET) when the problem occurred

ID of the positions/pending orders that are in issue *

Description of the issue *

Clauses of Terms of Business and Customer agreement that you believe were violated. *

Your suggestion on how the issue should be solved *

Please attach a document, supporting your complaint (screenshot, statement, etc.)*

Choose a file…

Enter characters from the picture *